1. When will my order ship?
We carefully process all orders and aim to dispatch them within 1–2 business days. For estimated delivery times and available shipping options, please refer to our Shipping Information page.

2. How do returns work?
Our returns process is simple. Please review our Returns Policy to check eligibility, then follow the steps to initiate your return. If you need any assistance, our team is happy to help.

3. I’m missing an item from my order. What should I do?
We’re sorry for the inconvenience. Occasionally, items may be shipped separately or missed during packing. Please contact us at info@amousewithahouse.com.au or call 04 24 733 164, and we’ll resolve this for you as quickly as possible.

4. What should I do if an item is faulty, damaged, or incorrect?
We want you to be completely satisfied with your purchase. If you receive a faulty, damaged, or incorrect item, please contact us  we’ll make it right promptly.

5. My product’s color, size, or wood grain isn’t what I expected. Is that normal?
Yes, this is completely normal. Many of our products are made from natural materials, which means slight variations in color, size, and wood grain are part of their unique character. If you have concerns, feel free to reach out for more details.

6. I’ve encountered an issue with a discount, layby, or payment. What can I do?
We’re here to help. If you experience any issues with discounts, layby, or payments, please contact us at info@amousewithahouse.com.au or 04 24 733 164, and our team will assist you promptly.