Frequently Asked Questions about Australian Online Toy Store – AMouseWithAHouse
AMouseWithAHouse is a family owned Australian online toy store that sells affordable, quality, educational and speciality wooden toys. We provide quick postage Australia wide. Our online toy shop is open 24/7 and stocks a wide range of popular European brand wooden toys. Find out more about what we offer and how we do it by reading through our collection of commonly asked questions in this FAQ. If you can’t find the answer to what you need please do not hesitate to contact us directly using our website chat, online form or phone us directly.
Within Australia we charge a flat rate of $9.90* for any order. *Heavy or bulky items may incur additional charges, as may certain destinations. You will be contacted to confirm delivery costs prior to your items being sent.
We consider shipping internationally. Please contact us with the items you would be interested in and the delivery address of the location you wish to ship to and we will check what the postage costs would be. However, we cannot offer a flat rate shipping and therefore we would have to pass on the international postage costs directly to you.
Yes. All products listed on the AMouseWithAHouse website are in stock. However, on very rare occasions it can happen that a product may become out of stock. In this instance we will contact you as soon as the error has been encountered and inform you when and how it can be delivered (sometimes the German wholesaler can send it directly to you). If this is not in your interest, we will of course offer you a refund.
No. You can make an online purchase on the AMouseWithAHouse website as a 'guest' user without creating an account. However, we do encourage you to become a registered customer as it simplifies the check-out process for returning customers.
Your personal information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the 'https' in our URL address during checkout. The 's' indicates you are in a secure area employing SSL. Your browser may also give you a message or icon to confirm that you are in a secure area.
Your order will leave our warehouse within 24 hours, excluding weekends and public holidays. Once dispatched the timing of delivery will vary depending on your location and the courier used. As a general guide most orders arrive within 2 - 5 business days within Metro areas. If you live in a remote area please contact us and we can try to get an estimate delivery time.
AMouseWithAHouse provides the following price match product pricing guarantee. Find the same product in-store, or online, within Australia in an Australian based store and whose regular price (not on sale or discounted price) is more than the price advertised in our AMouseWithAHouse store, then we offer to price match that product price. Contact us via our website and provide the evidence of the higher price that we can verify, and we’ll arrange to adjust your selected product within your order at the same price as found elsewhere. The product must be a current and available stock item within alternative supplier. Price matching is valid for a single product purchase transaction only.
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Your order size and/or delivery destination is outside of our standard parameters and doesn’t unfortunately qualify for the $9.90 flat rate. To continue with your order processing, our team will contact you once your order has been placed to advise delivery options and confirm your order requirements. If you do not wish to proceed with your order at that time your payment will be fully refunded. Thank you for your understanding.